or 1-877-428-4474

Support

Equipment problems? Testing issues? Problems placing an order? Questions about billing or insurance?

Call us at 877-428-4474.

You might find the answer in one of the
FAQs below.
 

Billing FAQ


Testing/HST FAQ


Treatment/AutoCPAP FAQ



 


Billing FAQ

How do I pay my bill?

You can pay using your credit card, cash, check, or via insurance. Aviisha accepts many forms of payment.
 

Testing/HST FAQ

How long does the test take? Do I need to take it multiple nights?

You only need to take the test one night provided the machine indicates a complete test  when you wake up. We require at least 6 hours of data to properly diagnose Obstructive sleep apnea and our sleep technicians reach out to all patients once the device has been received in an effort to ensure proper test taking and as much comfort with the device as possible.

How do I get the home sleep test and how long can I keep it?

We ship the device to your home or office with a pre-paid return label. Additionally, when possible we will coordinate with you a preferred date of receipt. We ask that you take the test within three days of receiving it. If you cannot then we ask that you call in and request an extension. We will give you up to 3, no questions asked three day extensions giving you a total of 12 days to take the test if necessary. However, if you do not communicate with us regarding extensions or if you go over the extension limit, you may be liable for the $75 per day late fee. Accumulative up to the full amount of the Home Sleep Test device.   


Treatment/AutoCPAP FAQ

What do I do if I need help with the test or treatment?

We have qualified sleep technologists available to provide support Mon-Fri from 8:30a-12midnight, Pacific time, to patients who need help with applying the home sleep testing device, using APAP treatment, mask fitting or to answer any other questions or concerns regarding sleep disorders and treatment. Call toll-free 1-877-634-7748 or local 818-776-0736.

How long do I really have to wear this, or use this machine?

Our goal is for all our patients to use their PAP device every time they sleep – no less than six hours per night and we don’t want patients to go more than two nights without treatment. Studies show that in order to begin positively affecting some of the diseases associated with obstructive sleep apnea, patients must use their PAP machine no less than six hours per night. Additionally, for patients who take naps, consider napping while wearing the PAP device to enhance the restorative benefits of the nap!

How long will it take for me to get used to PAP treatment?

Every person adjusts to using PAP therapy differently. For some, they feel better the next day and are encouraged to continue using it each night; for others, it can take some time to become comfortable with the device. At minimum, at least two weeks is needed. The first week you are adjusting to the treatment and getting used to how it feels and the second week is generally when you can truly start noticing the effects of the treatment.

Is there any cure for sleep apnea? How long do I have to use the APAP device until I get better?

There is no cure for sleep apnea. It is a disorder that is successfully managed with the continual use of PAP therapy, excellent sleep hygiene, healthy diet and adequate exercise. For some patients PAP therapy may not work or for whom alternative sleep apnea treatments like significant weight loss, dental appliances or even surgical interventions may be suggested by your doctor.  Losing weight will generally have a positive impact on a patient’s sleep apnea; although it is possible for weight to be the sole cause, it is uncommon for sleep apnea to be exclusively triggered by excessive weight. For the few whom develop OSA due to obesity, losing weight should eliminate their OSA thus treatment with PAP therapy would likely be temporary; for most patients however, treatment is lifelong as sleep apnea is considered a chronic condition.

What is sleep hygiene and why is important for obstructive sleep apnea patients?

Sleep hygiene refers to the cognizance and maintenance of all behavioral and environmental factors which lead up to and may affect the quality of sleep. Following good sleep hygiene ensures a patient will have more restful and effective sleep which leads to better daytime alertness and increased efficacy of their sleep disorder treatment. PAP treatment alone will only restore a patient so far, practicing good sleep hygiene is a necessary part in completing an effective OSA treatment plan. As the second edition of the ICSD (ICSD2, 2005) points out, the "sleep disruptive effects of poor sleep hygiene are often obvious to others, but the patients show little insight into this fact." It’s a matter of common sense; following the Sleep Well: 10 Steps to Practicing Good Sleep Hygiene will help most people find better sleep.

  1. Go to bed when you’re sleepy.
  2. If you haven’t fallen asleep in 20 minutes, get out of bed.
  3. Start creating relaxing rituals or habits prior to bedtime.
  4. Be consistent.
  5. Avoid naps; unless it’s part of your treatment plan – then you just want to avoid them too close to bedtime.
  6. Regular exercise is necessary in managing any sleep disorder, but the timing is everything. Workouts should be completed at least four hours prior to going to bed.
  7. Reserve your bed for sleeping is intimacy.
  8. Refrain from alcohol, nicotine and caffeine four to six hours before bed.
  9. Create an optimal sleeping environment. The room temperature should be cool, free of any light or noise and your furniture and bedding should be comfortable.
  10. Use sunlight to set your biological clock. If you don’t have actual sunlight, get a sun lamp stimulator.